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FREQUENTLY ASKED QUESTIONS


WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS All of our art-designed products and prints are handled by third-party vendors, Bay Photo and Gooten, who also handle framing and shipping for those items. They choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You'll receive a tracking number as soon as your order has been shipped.

FOR ORIGINALS The Design by Adrian Lorenzo team packages and ships original artworks and limited editions using the most cost-effective method of shipping (UPS, FedEx, USPS, DHL). We do our best to keep costs as low as possible for clients while ensuring a safe and timely delivery of our handmade artworks. You'll receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

LARGE SIZE PRODUCTS AND CRATING POLICIES

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

SHIPPING OUTSIDE OF THE CONTINENTAL US, EXPEDITED SHIPPING AND SPECIAL REQUESTS

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight and box size:

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

(Please note these are only examples and not actual shipping prices according to weight)

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

Design by Adrian Lorenzo does not offer returns or exhanges on prints or products except for damaged or defective merchandise. We don't except returns for original artwork. Please see "Return Policy" under Contact > Return Policy.

Do YOU OFFER INSTALLATION SERVICES?

Yes! We prefer to install our canvas artwork for you. This service is available for local clients only (with 100 miles of Miami-Dade county) in order to effectively budget travel costs. Artwork must exceed 24'x48' sizing threshold to qualify for this service. Installation services are approved on a case-by-case basis.

Do YOU OFFER CONSULTATION SERVICES?

MURALS Our mural serives are available worldwide. To schedule a Zoom call to discuss mural specifics, please send an email to contact@designbyadrianlorenzo.com titled, Mural Request. 

CANVAS If you are a local collector in South Florida (east + west), we can bring pieces to you so that you can try them out in your space. Send a request to contact@designbyadrianlorenzo.com to schedule a consultation. See an artwork you like but want a specific color palette? Let us know! Send your vision to contact@designbyadrianlorenzo.com.

Do YOU OFFER Framing?

CANVAS/LIMITED EDITIONS Our original artwork doesn't come framed unless otherwise specified. We can provide framing for an additional cost on a case-by-case basis. Frame pricing varies based on material, size, and complexity. We work with local framers to secure the best prices and ensure quality. If you want to have your original framed, please send an email to contact@designbyadrianlorenzo.com within 24hours of online purchase.  

PRINTS All of our prints are handled by a third-party vendor, Bay Photo, who also handles framing and shipping for those items. If you have questions about prints and print framing, send them to contact@designbyadrianlorenzo.com.

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] ! You can also follow us on our social media pages. We do our best to post about our art journey as often as possible. Do you want to see specific content? DM us your thoughts.

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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

Design By Adrian Lorenzo

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